Privacy Policy
Effective date: 13 September 2025
This privacy policy describes how Hyphen Content Limited T/A The Voicery (“we,” “us,” or “our”) collects, uses, and protects your personal data when you use our website, services, and interact with us.
Hyphen Content Limited is a company registered in Ireland with the registration number 751834. Our registered office is at 16 Lad Lane, D02 NX72, Ireland.
1. Data controller
Hyphen Content Limited T/A The Voicery is the data controller for the personal data processed under this policy. This means we are responsible for deciding how and why your personal data is used.
2. The data we collect
We may collect, use, store, and transfer different kinds of personal data about you. We have grouped these as follows:
Identity data: this includes your first name, last name, title, and company name.
Contact data: this includes your billing address, email address, and telephone numbers.
Financial data: this includes payment card details or bank account information used for our services.
Transaction data: this includes details about payments to and from you and other details of services you have purchased from us.
Technical data: this includes your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage data: this includes information about how you use our website and services.
Marketing and communications data: this includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Content data: this includes any information you provide us as part of a copywriting brief or project, which may contain personal data.
3. How we collect your data
We use different methods to collect data from and about you, including:
Direct interactions: You may give us your identity, contact, and financial data by filling in forms or by post, phone, email, or otherwise. This includes personal data you provide when you:
Enquire about our services.
Engage us for copywriting, consulting or training services.
Subscribe to our newsletters.
Give feedback or contact us for other reasons.
Automated technologies or interactions: As you interact with our website, we may automatically collect technical and usage data. We collect this personal data by using cookies and other similar technologies.
4. How we use your data
We only use your personal data when the law allows us to. Most commonly, we would use your personal data in the following circumstances:
To perform the contract we are about to enter into or have entered into with you.
Where we need to for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
5. Purposes for which we will use your personal data
This is how we plan to use your personal data and the legal bases we rely on to do so.
To provide and manage our services:
Data used: identity, contact, financial, transaction, and content data.
Legal basis: performance of a contract with you.
To manage our relationship with you:
Data used: identity, contact, and marketing and communications data.
Legal basis: performance of a contract with you, and our legitimate interests in keeping our records updated.
To administer and protect our business and this website:
Data used: technical and identity data.
Legal basis: our legitimate interests in running our business, network security, and to prevent fraud.
To deliver relevant website content and advertisements to you and measure the effectiveness of the advertising we serve to you:
Data used: identity, contact, technical, usage, and marketing data.
Legal basis: our legitimate interests in studying how customers use our services, developing them, growing our business, and informing our marketing strategy.
6. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw your consent to us holding your data at any time.
If you wish to exercise any of these rights, please contact us using the details below. You won’t ever have to pay a fee to access your personal data.
7. Contact details
Have questions about this privacy policy or our privacy practices? Please get in touch:
Hyphen Content Limited T/A The Voicery
16 Lad Lane
D02 NX72
Ireland
hello@TheVoicery.com
You have the right to complain at any time to the Data Protection Commission (DPC), the Irish supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so do get in touch and we’ll do our best to resolve any issue.